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Grandfather Clocks for Home
Terms and Conditions of Use
Store Policies
Conditions of Use
All individuals, companies, organizations, and other entities accessing or using any part of this website in any way expressly agree to the terms set forth herein and elsewhere on this site. "Customer" or "you" or "your" refers to any and all individuals, companies, organizations, and other entities accessing or using this website in any way imaginable. “GrandfatherClocksforHome.com" or "the Company" or "We" refers to GrandfatherClocksforHome.com, its parents, subsidiaries, officers, directors, employees, representatives, attorneys, partners, successors, and assigns. "Customer Agreement" or "Agreement" or "Terms of Use" “Conditions of Use” “Store Policy” refers to this document in its entirety, whether portions are located on this or different web pages.
Copyrights
All content on this site, including, without limitation, all text, graphics, logos, buttons, icons, images, software, HTML and other code, video material, audio material, multimedia material, artwork, photographs, among other content, is the property of the Company, its subjects, performers, or business partners, and is protected by state, U.S. federal, and international copyright laws. The compilation, i.e., the selection and arrangement, of the content on this site is the exclusive property of the Company and is likewise protected by state, U.S. federal and international copyright laws.
Trademarks
“GrandfatherClocksforHome.com” and the Company logo, images, and graphics are trademarks, trade names, or service marks of the Company. The Company logo, graphics, trademarks, trade names, and service marks may not be used in any manner by any person, organization, or entity, or in connection with any product or service, in such a way that is likely to cause confusion among the public or that in any manner tends to disparage or discredit the Company or any of its officers, directors, employees, representatives, or other agents. All other trademarks, service marks, and trade names are the property of their respective owners and are used on this site by virtue of a right or license from their respective owners.
External Links
The Company may provide links to sites owned, operated, and/or controlled by third parties over whom the Company has no control (i.e. "External Links"). The Company, its parents, subsidiaries, officers, directors, employees, representatives, successors, and assigns, does not endorse or accept the contents or information of any site to which there is an External Link, and the Company shall not be responsible for anything having anything imaginable to do with the External Links. The External Links are provided to the customer strictly as a convenience. The customer alone is solely responsible for anything that occurs on or is related to an External Link.
Indemnification
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, representatives, successors, an assigns from and against all liabilities, damages, claims, causes of action, costs, attorney's fees, and all other expenses, in connection with, arising from, or related to, your breach of this Agreement, any tortuous conduct performed by or alleged against you, or your use of this site.
Limitation of Liability
The company, its officers, directors, employees, representatives, successors, or assigns, shall not be liable for any damages, regardless of the nature or cause of the damages, that arise from or relate in any way to your use of, or the company’s provision of the content, information, or other material either contained in this site or in an externally-linked site. Without limiting the foregoing, the company shall not be liable for actual, direct, indirect, incidental, punitive, exemplary, special, and consequential damages, or for any other cause, loss, action, claim, or damage, including loss of time, or injury to person or property.
Disclaimer of Warrenties and Limitation of Liability
This site is provided by GrandfatherClocksforHome.com on an "as is" and "as available" basis. Grandfatherclocksforhome.com makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, GrandfatherClocksforHome.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GrandfatherClocksforHome.com does not warrant that this site, its servers, or e-mail sent from grandfatherclocksforhome.com are free of viruses or other harmful components. GrandfatherClocksforHome.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
PRICING
Except where noted otherwise, the Retail Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Retail Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
>If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item
>If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions
before shipping or cancel your order and notify you of such cancellation.
Methods of Payment
We accept Paypal. We also accept Visa, Mastercard, American Express and Discover cards. We accept personal checks (with a 10-day hold for the check to clear).
Shipping
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time on average. We ship only to the continental United States.
Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments:
Open your package immediately. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing material and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects
If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Retail Return Refund Policy
Returns will be accepted only in the event of (1) damage in transit, or (2) defective part or parts. In the unfortunate event that you receive your grandfather clock and it has been damaged in transit, we will contact you in return in 72 hours and either send you out a replacement part, or if it is not repairable we will have your clock picked up and send you a replacement clock. Your grandfather clock has a one year warranty. (Other clocks’ warranties are stated in the description.) If you have a problem with your clock, just contact us and if it is defective we will repair or replace it.
Permission for the return of any merchandise must be secured in advance. When you contact us, a determination will be made as to the reason for the return. Clocks either damaged in transit, or having a defective part may be returned within 28 days of the purchase date. A return authorization number must be obtained from us before returning merchandise.
You have two options:
(1) Call immediately at 224-338-8077. Give detailed reason for the return request. Obtain the Return Authorization Number and clarify return address.
(2) Send an email immediately to support@grandfatherclocksforhome.com Give detailed reason for the return request. Obtain the Return Authorization Number and clarify return address. Emails are reviewed daily. This option is significantly slower than calling directly. Remember that time is important, since you have a 15 days from the date of purchase to return the clock.
(No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a Return Authorization Number issued before the merchandise is returned.)
Once a return is authorized by our return department you should:
Return the item, using UPS Ground insured for the full value, to the address given to you by our return department.
1. Products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Write the Return Authorization Number clearly on the box or package.
3. The customer is responsible for shipping charges on returned items. All returns must be shipped freight pre-paid.
4. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns are to be shipped via UPS Ground, insured for the full value. We cannot be held liable for returned merchandise that does not reach our return department.
Once we receive the merchandise back, a credit for the purchase price minus shipping costs will be posted to the same credit card, with which you purchase the merchandise.
Return Shipping
The customer is responsible for shipping charges on returned items. All returns must be shipped freight pre-paid.
Revised 12/31/2009
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